FAQs

Find answers to some of the most common questions about shopping with Vinsim Ltd.

1. When will my order be processed?

Orders are typically processed within 1 to 3 business days.
You’ll receive a confirmation email once your order has been shipped.

2. How long does delivery take?

Once shipped, orders are usually delivered within 3 to 6 business days within the UK.

3. How can I track my order?

You’ll receive a tracking link by email once your order is dispatched.
You can use this to monitor your delivery in real time.

4. Can I cancel or change my order?

Yes, orders can be cancelled within 24 hours of being placed — provided they haven’t already been shipped.
To cancel or change an order, contact us as soon as possible:

5. What if my item is damaged or incorrect?

If your order arrives damaged or is not what you expected, please contact us immediately.
We’ll work to resolve the issue promptly.

6. What is your return policy?

You can return your item within 14 days of delivery, as long as it's unused and in its original packaging.
For full details, please see our Return & Refund Policy.

7. Do you offer exchanges?

We do not currently offer exchanges.
If you’d like a different item, simply return your original item for a refund and place a new order.

8. Do you ship outside the UK?

No, we currently only ship within the United Kingdom.

9. What payment methods do you accept?

We accept:

  • Visa

  • MasterCard

  • American Express

  • Maestro

All payments are processed securely through our encrypted checkout system.

10. How can I contact customer service?

You can reach us via:

📧 Email: support@vinsim.shop
📞 Phone: +44 07971 443 969

🕘 Monday to Friday, 9 AM – 6 PM (GMT)